FREQUENTLY ASKED QUESTIONS

How to Shop

Making a purchase is easy. Wherever you see a product you can shop it: simply select your Products and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the “mini bag” at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straight forward prompts to complete our simple checkout process. If you have any problems, please contact customer care at +971 4 343 1441

Presently, we do not accept orders over the phone.

If you know the product you are looking for, you can search our online store by product category under the Shop menu, or by brand under the Brand menu. You will find further filter options on the left hand-side menu on the Shop page. Throughout the site there is also a search function in the top right-hand corner.

Most items shown are in stock. When you roll over a product, the ‘Quick View’ button allows you to see a brief description and availability. If a product is sold out and we will no longer receive this item again, the product will be removed from our page. If a ‘Backorder’ sign appears above the product, this means the item is temporarily out of stock. You can choose to wait for us to receive stocks or place a backorder which requires 50% deposit payment at time of order and 50% upon arrival of your order. New release products that are not yet in stock are marked ‘Pre-Order’: you can pre-book your unit similarly to back ordering by paying a 50% deposit as quantities are limited. Alternatively, you can inform us of your interest by contacting Customer Care on +971 4 343 1441. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

PAYMENT

We accept Visa, MasterCard and PayPal.

For security purposes, please be informed that you will never receive a call from us asking for your debit or credit card details.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted by using SSL (Secure Sockets Layer) technology and 3D Secure Authentication.

Please refer to our “Privacy Policy” page in the footer for further information.

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order we ship out is authorised by the cardholder. If your order is placed on hold, we will reach out to you immediately to ensure that any delays are minimal. DUBAIAUDIO.COM reserves the right to report any fraudulent purchase activity detected on its servers.

SHIPPING & DELIVERY

Yes, upon check out you are given the option to collect your online purchase from our showroom in Dubai. These orders will be given in person owner of the card holder used in making these purchase. Our location is given at the footer of our page as well as our ‘Contact’ page. Alternatively, you can find our location on Google Maps.

We deliver across the UAE and specific countries within the GCC (UAE, Bahrain, Kuwait & Oman) using UPS. For Saudi Arabia and Qatar please drop us an e-mail at [email protected]

Taxes and duties are calculated according to the applicable laws of the state or country an item is shipped to upon checkout.

We are unable to ship internationally.

Orders are shipped using our delivery partner, UPS, throughout the week between 8:30AM – 5:30PM, except for Friday.

Yes. When we dispatch your order for delivery, you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment via UPS tracking website or through the link provided in your registered email address . Alternatively you can email us on [email protected] and we will track the order on your behalf.

We always aim to dispatch your order within 48 hours pending product availability and credit verification, we make it our business to ensure a timely delivery of your order.

Exchange & Returns

Unless otherwise stated, we are unable to provide a refund or exchange on the following item categories:

– Headphones
– Speakers
– Accessories

If you would like to exchange one item for another, you must first return the original item(s), in their unopened, original packaging and condition and then place a new order. You will be credited your balance amount in the form of a voucher, which will enable you to purchase a replacement item quickly and seamlessly. The voucher will have a 6 month expiry date.

Items(s) once sold will not be refunded. Exchange within 7 days if the item(s) is unopened and in its original packaging & condition. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.

FYI: Returned items will be credited excluding the original cost of shipping and can take up to 14 working days to process.

MY ACCOUNT

You are required to create an account with us to shop at DUBAIAUDIO.COM. Upon registration, you’ll be able to enjoy the following benefits

– Track your orders and review past purchases

– Request a return or exchange directly from your account

– Add sold out items and products you love to your Wish List

– Save your address and details so you can enjoy a smoother and faster shopping experience.

Go to ‘My Account’ in the top navigation and fill in your details.

PRIVACY

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the DUBAIAUDIO.COM terms and conditions statement. In order to register as a user of DUBAIAUDIO.COM, we request you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on ‘My Account’ and ‘Manage Preferences’. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that DUBAIAUDIO.COM does not keep any of your details on the DUBAIAUDIO.COM website, and therefore these details are protected from any breach of security on the DUBAIAUDIO.COM website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

In order to keep your DUBAIAUDIO.COM account safe, we recommend you follow the simple steps below. 

– When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is. 

– Use a unique password on DUBAIAUDIO.COM. Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on DUBAIAUDIO.COM. 

– Do not use the same password for your email accounts as you do on sites like DUBAIAUDIO.COM.

– Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically. 

– Change your password if you suspect that any of your accounts you use online on any website has been compromised.

If you do not log in to your DUBAIAUDIO.COM account for six months, you will receive an email reminder to log in. If you do not log in after the e-mail reminder, your account will be locked. If you do not log in after a year, your account will be automatically disabled. If there are 3 failed log-in attempts, it will be locked. You will be required to wait 30 minutes before trying to log in again.

CUSTOMER CARE

If you have any questions which are not currently answered on our site, please contact Customer Care either by email at [email protected] or call us on +971 4 343 1441 -available Saturday to Thursday between 10AM and 7.30PM.

GIFT CARDS

Gift Cards can be purchased at DUBAIAUDIO.COM. A Gift Cards link can be found at the footer of DUBAIAUDIO.COM.

Once you’ve selected the Gift Card option, select your preferred value from the menu, write an optional personal message and it will arrive directly into your recipient’s inbox.

Gift Cards are exempt from customs duties and taxes. Gift Card(s)-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card or Gift Cards are purchased in a mixed basket with other products. Gift Cards can only be purchased with a debit or credit card; account credit cannot be used to buy a Gift Card. If your order exceeds your credit value, any remaining balance must be paid for by credit or debit card.

Sign in or register to activate your Gift Card. Once you’ve signed in, go to ‘My Account’ and click ‘My Credits’, where you’ll find ‘Activate Your Gift Card Credit’. Here you enter your unique activation code. There is no limit to the number of Gift Cards you can activate on your account. You can check your balance at any time online within ‘My Credits’ in the ‘My Account’ section. If your order exceeds your credit value, any remaining balance can be paid for by credit or debit card.

DUBAIAUDIO.COM is not responsible if your Gift Card is lost, stolen, destroyed or used without your permission.

For assistance please call our Customer Care team on +971 4 343 1441 or WhatsApp us on +971 54 474 7656 or e-mail us at [email protected]

Gift Cards cannot be returned, exchanged for cash, refunded and are non-transferable. All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.

DUBAIAUDIO.COM reserves the right to cancel a Gift Card if we deem such action necessary.

Gift Cards are valid for 12 months from the date of purchase and can be redeemed against all products on DUBAIAUDIO.COM.

WARRANTY

– One year manufacturer’s warranty unless otherwise stated by the relevant brand.
– Physical damage to items are not covered under warranty.
– Warranty on applicable products becomes invalid if the product(s) has been opened or tampered with by an unauthorised person / other service centre.

RETAILERS

Dubai Audio, Ibn Batuta
Phone
: +97143621900
Dubai Audio,
BG-22,
Next to Body Shop,
Ibn Batuta Mall
Sheikh Zayed Rd,
Dubai,
United Arab Emirates

Mall of The Emirates
Phone: +9714 341 3553
Hours: 10AM-12AM
Ski Dubai Ground Floor,
Al Barsha 1,
Dubai,
United Arab Emirates
The Dubai Mall
Phone: +9714 325 3330
Hours: 10AM-12AM
Financial Centre Rd.
Second Floor, Downtown Dubai
Dubai,
United Arab Emirates
YAS Mall
Phone: +9712 565 1319
Hours: 10AM-12AM
Yes Island, Level 1
Abu Dhabi, United Arab Emirates
Abu Dhabi Mall
Phone:+9712 644 7882
Hours: 10AM-12AM
Level 2, Al Zayhiya Area,
Abu Dhabi,
United Arab Emirates

Tryano – YAS Mall
Phone: +9714 434 0440
Hours: 10AM-10PM
Yas Leisure Dr.
Abu Dhabi,
United Arab Emirates

The Dubai Mall
Phone: +9714 434 0440
Hours: 10AM-10PM
Dubai,United Arab Emirates

Mirdif City Centre Dubai
phone: +9714 284 3385
Hours: 10AM-10PM
Dubai,United Arab Emirates

Jumeira Bay Island, Jumeira 2,
Phone: +973 1717 2000
Hours: 10AM-10PM
Dubai, UAE

City Centre
Phone: +973 1717 2000
Hours: 10AM-10PM
Manama, Bahrain

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