Service & Repair

VerticalLine

Dubai Audio Service Department

We will carry out an assessment, repair or service for any product that you have purchased from Dubai Audio (past or present). Our policy is to offer a quick reliable repair service. Each job is individually assessed. Please read below for further details.

THE SERVICE

We operate within industry standard guidelines, and as a company we are well aware that no one enjoys a product failure. So it is our aim to reduce the inconvenience to you as far as possible and keep your costs as low as possible. If, however, we believe you would be best served by replacing your unit, we will say so and we have very helpful, knowledgeable and experienced staff  who can assist you in such an instance.

COSTS & CHARGES

Initial charge for repairs to electronic equipment:

– Two channel audio* (e.g. Amp, CD, Tuner, Turntable, Streamer, Wireless Audio, etc) AED 200
– Speakers (Per speaker) AED 150
– Subwoofers and Soundbars AED 100
– Home Cinema Receiver* AED 350

For items not specified above, please contact us by submitting the form below.

A quote to complete your repair will then be prepared and you will be contacted to approve this.

This initial charge is non-refundable, and covers our engineers time spent looking at and assessing your repair. If we feel we can complete the repair by using only a small number of general components we will complete the repair within the prices shown above

If however we have to order specialist parts to complete the repair to your unit, we will prepare an estimate for you to approve. Generally this is done by telephone but in any instance we are unable to contact you or leave you a message we may write to or email you advising you of the estimate to complete your repair. (Please remember that when replacing parts, it is possible that a unit may require multiple parts, this may not become apparent until the first parts have been fitted and your unit tested, meaning we may need to revise your initial estimate for your approval).

For all Devialet Phantom / Reactor service / support issues your first point of contact should always be: https://help.devialet.com/hc/en-us/requests/new?ticket_form_id=360000052645